Why Transaction Coordination Became a Must-Have After 2020

Five years ago, hiring a transaction coordinator was a luxury. A status symbol for top producers, a nice-to-have for high-volume teams, something you got around to once you were closing 30+ deals a year and could "finally afford it." That's no longer true. In 2026, transaction coordination is operational infrastructure — the kind of thing agents running a modern business simply have, the way they have a CRM or e-signature tools. The shift didn't happen gradually. It happened in a specific window, between roughly 2020 and 2024, and it was driven by forces that have permanently changed what the real estate transaction actually looks like.